@article{Pan2007CRM,
    author = {J. J. Pan and Q. Yang and Y. Yang and L. Li and F. T. Li and G. W. Li},
    title = {Cost-Sensitive Data Preprocessing for Mining Customer Relationship Management Databases},
    journal = {IEEE Intelligent Systems},
    volume = {22},
    number = {1},
    year = {2007},
    issn = {1541-1672},
    pages = {46-51},
    publisher = {IEEE Computer Society},
    address = {Los Alamitos, CA, USA},
}